Real Shipping and Trade SA de CV (hereinafter “RST”), with address at Paseo de las Estrellas 1481 L8, Cumbres 5to Sector B, Monterrey, N.L. C.P. 64619, as the party responsible for collecting your personal data, in accordance with the Federal Law for the Protection of Personal Data in Possession of Individuals, its regulations and other applicable provisions, hereby informs you of the present:
I. Personal data
The personal data that RST processes are:
Identification and contact information:
- Full name
- Address
- Landline and cell phone
- Image or photograph
- Autographic signature
There are options within our website where we may obtain personal data from a third party (for example, an Internet site may allow you to send information about our products and services to a friend, in which case we will require that person’s name and email address). In order to do so, we require that you have the consent of that person, so if you send us such information, we will understand that you have previously requested the authorization of the owner of the data, to share it with us.
II. Personal data of minors
In general terms, our website and the services we offer are not intended for minors. However, in the event that personal data is collected, used or stored from minors, it will be done with the consent of their parents or guardians. When a minor is identified as a minor, we incorporate instructions to obtain parental or guardian consent before the minor provides us with any personal information.
If you are a parent or guardian of a minor who has provided your personal data without your consent, you may request the exercise of any of the ARCO rights by sending an email to centrodecontacto@realst.mx.
III. Purposes of the processing of personal data
RST will process your data for the following purposes:
Primary:
- Establish and verify the identity of users.
- Verify the identity of those who visit our facilities.
- Maintain the security and integrity of our systems, our facilities and our personnel.
- Open, maintain, administer and monitor your accounts with us.
- Provide service and support.
- Respond to your questions, requests for information, comments or suggestions.
- Provide you with information about operational monitoring, company information, provide information about employment opportunities as well as follow up on the recruitment and selection process.
Secondary:
- To send you updates about products or services that are of interest to you, notices and other information from RST and its affiliates.
- To understand your needs and how we can improve our services. To improve our website by taking into account your preferences.
Occasionally RST obtains certain information from publicly available sources in order to contact you and provide you with information about our products and services. In such cases you may at any time opt out of receiving information from us by sending us an email to: centrodecontacto@realst.mx, requesting that we stop processing your personal data.
IV. Transfers of personal data
Only in the cases described in the Law, such as: compliance with legal provisions, requirement of authorities or transfers between our affiliates or subsidiaries, the transfer of your personal data will be carried out.
In the particular case of employee candidates and employees, their data will be transferred in those cases in which they themselves request it in order to provide professional references to third parties or send their resumes to companies interested in them.
V. Rights of the holder with respect to his personal data
You have the right to access your personal data and to know the details of their treatment, to rectify them in case they are inaccurate or incomplete; to cancel them when you consider that they are no longer necessary to fulfill the purposes that justified their collection, as well as to oppose their treatment for a legitimate cause (“ARCO” rights). Likewise, you can limit the use and disclosure of your data, or revoke the consent you have given for its treatment.
The mechanism implemented for the exercise of rights is through the submission of the respective request to the e-mail centrodecontacto@realst.mx.
Your application must contain:
- The name of the holder and address or other means to communicate the response to the request;
- The documents proving the identity or, if applicable, the legal representation of the holder;
- The clear and precise description of the personal data with respect to which the holder seeks to exercise any of the aforementioned rights; and Any other element or document that facilitates the location of the personal data.
- In the case of requests for rectification, the holder must indicate, in addition to the above, the modifications to be made and provide the documentation supporting his request.
RST will communicate, within a maximum period of twenty working days, counted from the date on which the complete request for access, rectification, cancellation or opposition was received, the determination adopted, so that, if it is appropriate, it becomes effective within fifteen working days from the date on which the response is communicated. The aforementioned terms may be extended once for an equal period, provided that the circumstances of the case so justify.
You can stop receiving promotional messages by any means, such as e-mail, landline or cell phone, and postal mail, by sending us an e-mail at centrodecontacto@realst.mx.
Or, if you wish, you may register with the Public Registry to Avoid Advertising, of the Federal Consumer Protection Agency at the following link: https://repep.profeco.gob.mx/.
VI. Cookies or web Beacons
Our web site automatically collects certain non-personal information about your use of our site, which is stored on our servers for internal purposes only, such as facilitating your visit to our site, enhancing your online experience or for statistical access purposes.
For the aforementioned purposes, we may also use cookies, web beacons and other technologies. Cookies are text files that are automatically downloaded and stored on the hard disk of the user’s computer equipment when browsing a specific Internet page; they allow the Internet server to remember some data about this user, including his preferences for viewing pages on that server, name and password. Web beacons are images inserted in an Internet page or e-mail, which can be used to monitor the behavior of a visitor, to store information about the user’s IP address, duration of interaction time on that page and the type of browser used, among others.
Cookies and web beacons allow us to tailor a web page or advertisement to your interests and preferences. In most Internet browsers, you can erase cookies from your computer’s hard drive, block cookies, or receive a warning before a cookie is set. Please refer to your browser instructions or help screen to learn more about how these technologies work and how to disable them.
VII. Security Measures
RST has established and maintains administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction or against unauthorized use, access or treatment, in terms of the applicable legislation.
VIII. Changes to the privacy notice
In case of modifications to this Privacy Notice. These modifications will be available to the public through the following means: (i) visible announcements in our stores or customer service centers; (ii) leaflets or brochures available in our stores or customer service centers; (iii) on our website [privacy notice section]; (iv) or we will send them to the last e-mail address you have provided us.